Thank you to everyone who gave feedback on Quixtar University, and please keep it coming! Below are a few of my takeaways from your input, along with my responses.
First of all, I'd like to address the authenticity of the online learning modules themselves. One of the virtues of online learning is that you can pack a lot of information into a very short period of time. This keeps the learning quick and efficient, so you, the user, can fit online learning into your busy schedule. The downside of this is that sometimes in being so efficient, one can easily lose the authenticity or "realness" of human interactions. Real conversations are often messy, and do not contain all the perfect words and phrases that we tend to put in online courses. We are working on better capturing the essence of what real customers and real IBOs say to each other in a sales conversation, by learning from you in the field. So keep your comments coming! (And, yes, you're right, sometimes it is just bad acting and we need to find the right actors for online learning videos who sound authentic).
A few of you commented about usability issues, as you found it challenging to access Quixtar University due to browser or other functionality issues. We are currently working with our software vendor to find solutions. If you have questions or need support please call Customer Support at 800-253-6500.
You also suggested that Quixtar provide leaders with reports on who in their organization have taken the online courses. This is a great suggestion, and we are looking into how we can support it. You said this may be especially helpful for courses such as Welcome to Quixtar, which is a prerequisite for special new IBO incentives. If your downline have not all taken the course, you may like to know that so you can encourage and help them. After all, this is not about Quixtar educating IBOs. This is about a partnership between Quixtar and leaders in supporting and developing new IBOs to help them have a more successful business.
Finally, I'd like to preview some of the new courses coming your way. You've heard that a "How to Sell Ribbon" online course will be available by the end of this year. This course is designed to show how easy it is to sell Ribbon to a friend, family member, or acquaintance. An instructor led version of this course is also available now for leaders to book for their meetings (Call 616-787-5442 to book a program for your event). There are also online classes on Artistry Essentials and the Nutrilite Brand coming your way. And, you'll soon be seeing some courses available in French, Spanish, Korean, and Mandarin--in fact, a Spanish version of Simply Nutrilite has just launched - all to better support you and your groups.
Once again, thank you for entering in the conversation about learning. How fantastic that we can so easily communicate with each other, and learn from each other every day.